SocialRank Data Collection Privacy Policy


SocialRank is an enterprise social media analytics platform that enables brands and agencies, or SocialRank “Customers”, to process and manage publicly available information about their brand on the Internet. The SocialRank platform aggregates and saves a record of public information available about your online social interactions with an organization.

With SocialRank, businesses obtain geographic, demographic, and psychographic insights to identify and target influencers, improve planning, enhance monitoring, and effectively focus engagement. The SocialRank platform is a set of tools that enables companies and organizations to manage and monitor publicly available information on the Internet. Although the information collected within our platform is publicly available, SocialRank complies with the U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union and Switzerland (concerning our Customers whose use of the SocialRank system may constitute a cross-border transfer of data).

Information collected within our platform is publicly available, SocialRank does not circumvent your personal privacy policies through social networks.

If you have questions about our privacy practices or issue a complaint, contact us at:
SocialRank – Privacy Compliance
119 24th Street, 4th Floor
New York, New York 10011
privacy@socialrank.com

SocialRank Privacy Policies

Notice Concerning Content Shared Online by Children SocialRank does not direct any of its business practices directly or indirectly towards children. We are committed to respecting the privacy of children online and ensuring that SocialRank is compliant with the Children’s Online Privacy Protection Act (COPPA). If SocialRank learns that the information of a child under the age of 13 is stored within its platform, SocialRank will promptly remove all data stored and analysis derived from such data.

SocialRank indexing of publicly available information will include information from public websites and profiles that may have in error granted accounts to children under the age of 13. SocialRank is not accountable for the verification practices deployed by third party websites or social channels.

How the SocialRank Platform Works

SocialRank provides tools that allow organizations to manage the publicly available information on Internet users primarily through social media. The use of SocialRank by its Customers generally falls into these categories: Analytics, Audience, Engagement and Management.

Data indexed by the SocialRank platform that’s made available to SocialRank Customers

SocialRank is an enterprise social media analytics platform that lets organizations manage and measure their social media audience. A monitoring dashboard enables users to track followers, influencers and competitors. Dashboards can be shared across the organization to improve operational efficiency. The intent of SocialRank is that the information that SocialRank indexes is publicly available on user profiles and social activity that includes, but is not limited to, the sources outlined below.

The SocialRank platform aggregates publicly available content on the Internet. This includes, but is not limited to:

  • Twitter
  • Instagram
SocialRank does not circumvent any of your personal privacy settings on any of the platforms that it indexes content from. The SocialRank platform is intended for the use of publicly available information, and SocialRank does not bear responsibility for its Customers use of the platform with non-public information.

Accessing Your Information Used on the SocialRank Platform

You have the right, upon written request, to access the publicly available information that SocialRank processes. If such content is found, SocialRank will provide details about this information and how it is being used. This obligation is only in relation to content that is directly held by SocialRank, not in any information that is held by its Customer.
To make a request, please send a letter or an email to SocialRank Privacy Compliance. Please include the following information in your request:

  • Your Full Name
  • Your Contact Information (phone number, address and email address)
  • The nature of your request.
Such requests can be sent to privacy@socialrank.com or be mailed to:

SocialRank – Privacy Compliance
119 24th Street, 4th Floor
New York, New York 10011
privacy@socialrank.com

General Amendments and Updates to SocialRank Privacy Policy

This Privacy Policy may be amended from time to time consistent with applicable laws. All updates will be made available through the SocialRank website.


This document was last updated on Oct 1, 2015

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